October 15-17, 2003
  JW Marriott Orlando, Grande Lakes
  Orlando, Florida
  With the current state of delinquencies, bankruptcies, and consumer payment activity, Thomson Media's 12th Annual Credit Card Collections Conference is the premier forum for the credit card issuing community to learn, conduct business, network and be amongst the industry's leading solution providers.
  Wednesday, October 15, 2003
  3:00 PM
  Registration Opens
  Pre-Conference Workshop
  For principals only. Workshop fee is $145. Register one and get one free. Participants must be registered conference attendees.
  2:00 PM - 5:00 PM
  Optional Pre-Conference Workshop
  Implementation of Third-Party Data to Enhance Operational Efficiencies
  The goal of this workshop is to provide participants with strategies to enhance operational efficiencies through the implementation of third-party data. The quality of third-party data directly affects your ability to quickly find right-party contacts, which directly affects your bottom line. Learn how to analyze your third-party data vendor to maximize your revenue stream. Workshop participants will take away the following practices:
  Standard Operational Procedures including account flow, examples of standard practices and external data which directly affects the bottom line Data Enhancement for Improving Operational Procedures (including the types of data typically used, the data that can be enhanced and benefits gained) Measuring Success including analyzing how many dollars can be collected, right-party contact rates and the overall impact to the bottom line
  Mark Doman, Vice President, LexisNexis
  Dane Mauldin, Vice President, LexisNexis
  5:00 PM
  Keynote Presentation
  Darcy Walker will lend her 30 years of lending experience to deliver industry overview that will discuss the integration of credit and collections and how the current economic conditions will prove to pave the way for future challenges, threats and opportunities.
  Darcy Walker, President, Darcy Walker & Associates, LLC
  5:45 PM - 7:45 PM
  Welcoming Reception in Exhibit Hall
  Thursday, October 16, 2003
  7:00 AM
  Registration and Continental Breakfast
  7:45 AM
  Welcoming Remarks
  James J. Daly, Editor and Associate Publisher, Credit Card Management
  8:00 AM
  Keynote Address
  The Current State & Future Direction of Credit Card Collections
  Chaomei Chen will provide a broad overview of the impact recent regulatory and market conditions have had on the world of collections and what direction the industry is heading.
  Chaomei Chen, Vice Chairman, Credit & Collections, PROVIDIAN FINANCIAL CORPORATION
  8:45 AM
  Featured Presentation
  Economic Overview and Forecast
  This session will survey the overall economic landscape and evaluate the prospects of the economic recovery over the next several quarters. Special emphasis will be given to the factors likely to affect consumer spending dynamics and the likely impact of those forces on the credit card industry.
  Ed Bankole, Managing Director, Asset Finance Group, Moody's Investors Service
  9:30 AM - 10:45 AM
  Morning Refreshment and Networking Break.
  Exhibit Hall Opens
  10:45 AM
  Uniform Retail Credit Classification and Account Management Policy, and the
  Interagency Account Management and Loss Allowance Guidance for Credit Card Lending
  This session will cover topics in both of these issuances:
  Provide insight into the principles that shaped the FFIEC policy and guidance.
  The current interpretations and regulatory expectations with a focus on re-aging practices, forbearance and workout programs.
  Dan Pearson, National Bank Examiner, Office of the Comptroller of the Currency
  11:30 AM
  FDCPA: Legal Update/Defense and Compliance
  This presentation will help collectors comply with the FDCPA:
  Discussion of case law relating to collection letters
  Reviews preventative policies and procedures to avert lawsuits
  Analyzes current federal FDCPA cases, and how those cases may impact your policies and procedures
  Update on recent case law developments
  Jesse L. Riddle, Esq., President, RIDDLE & ASSOCIATES, P.C.
  12:15 PM - 1:00 PM
  Luncheon for Participants, Speakers and Sponsors
  1:00 PM - 2:00 PM
  Dessert & Afternoon Networking Break in Exhibit Hall
  2:00 PM
  Collections Executive Roundtable
  The new economy has brought about challenges for issuers and collectors alike. This session brings together leaders from debt collection, collection law and debt purchasing to discuss the marketplace, their approach to collections and what we can expect to see in the future. This panel will address:
  Evolving technology platforms and their impact on portfolio management.
  Debt purchasing and sales trends.
  Issuer consolidation and its impact.
  Offshore/Nearshore outsourcing opportunities, challenges and implications.
  Mike Ginsberg, President & Chief Operating Officer, KAULKIN GINSBERG COMPANY
  Anthony J. Frisicaro, President, Account Solutions Group, LLC
  Alan H. Weinberg, Esq., Managing Partner, Weltman Weinberg & Reis Co., LPA
  Brandon Black, Chief Operating Officer, Midland Credit Management
  2:45 PM
  Off/Near Shore Expanded Panel Discussion
  With profit margins continually under pressure, setting up a collections center off-shore or nearshore, outsourcing collections activity to an established off-shore vendor is an unavoidable topic for today's collections executive. Learn from the experience of other companies who have been pioneers in establishing off-shore facilities and elsewhere. Key topics to be addressed:
  Culture - Enculturating your off-shore staff.
  Compliance - Establishing and maintaining regulatory compliance.
  Country risk - Hedging risk and assuring safety.
  Charles D. Bertrand, Principal, Marion Financial Corp.
  K Vijay Rao, President, EPICENTER TECHNOLOGY
  Steve Leckerman, Executive Vice President, U.S. Operations, NCO GROUP
  Raj Thangappan, Senior Vice President, Providian
  Tom Williams, Dell Financial, Senior Manager
  3:30 PM - 4:00 PM
  Refreshment & Networking Break in Palazzo Ballroom Foyer
  4:00 PM
  Arbitration in the Context of Collections and Recovery
  This seasoned panel consists of major creditors and their representatives in the arbitration process. The group will examine both the broad concepts and specific applications of arbitration as a legal remedy. Special emphasis will be given to operational considerations, keys to a successful program and the similarities and differences of arbitration in comparison to more traditional remedies.
  William P. Cullinan (Retired), Former Director, Operations & Technology, Citibank, N.A. - Brussels, Belgium
  (International Staff)
  James D. Branton, Member, Mann Bracken, LLC
  Fred C. White, Senior Vice President, Operations Director, CFS/Recovery Services, Bank One Corporation
  Stuart J. Wolpoff, Executive Director, Wolpoff & Abramson, LLP
  Frank Cuoco, First Vice President, Specialized Portfolios, MBNA America Bank, N.A.
  4:45 PM
  Integrating Predictive Scoring Technology
  This session will address:
  Applying behavior scoring strategies to improve collection and credit on a private label portfolio.
  Leveraging information, technology, and statistics in developing scoring tools.
  Applying late stage recovery score technology to improve internal recoveries, 3rd party liquidation rates, and your return on bad debt sales.
  Credit card collection scoring case studies.
  Michael Banasiak, President, PREDICTIVEMETRICS, INC.
  John Savillo, Director of Commercial Lending, Household Finance
  5:30 PM - 7:00 PM
  Conference Adjourns for Day One Followed by Networking Reception in Exhibit Hall
  Friday, October 17, 2003
  7:30 AM
  Continental Breakfast in Registration Area
  8:00 AM
  Welcoming Remarks
  Kit Ladwig, Editor, Collections and Credit Risk Magazine & Creditcollectionsworld.com
  8:15 AM
  Keynote Address
  This presentation will discuss the current state of collections and the risk associated with account acquisition, underwriting and account management. Key success factors and issues will be discussed with particular emphasis on analytic, strategy development, execution and measurement.
  Helen Eggers, Consumer Risk Management Executive, BANK OF AMERICA CORPORATION
  9:00 AM
  Optimizing the Internal Relationship Between Risk and Collections
  In a saturated credit card marketplace, it is ever more essential to effectively manage your portfolio, and therefore, foster retention. This presentation will discuss the internal relationship between risk and collection departments and how it will allow the issuer to minimize costs, maintain internal operations and therefore provide a more seamless process that effectively serves the consumer while positively affecting your bottom line.
  Keith Roever, Vice President, Collections, U.S. BANCORP
  9:45 AM - 10:45 AM
  Morning Refreshment & Networking Break in Exhibit Hall
  10:45 AM
  Bankruptcy Update
  Bankruptcy legislation will not only affect how billions of dollars of claims are settled, it will make it increasingly difficult for people to erase their debts. This session will take an in-depth look at the pending legislation and its direct effects on the daily operations of collections and credit professionals.
  David P. Goch, Esq., Partner, Webster, Chamberlain & Bean
  11:30 AM
  The Hottest Debtor Abuses Hitting Creditors
  This program will help US and Canada creditors understand and respond to the latest Internet schemes used by debtors to abuse creditors. The session will deal with Debtor abuses such as copyrighting their names, arbitration award scams, cardholders (money protestors) claiming to be the depositors of the opening balance on the their accounts (GAAP) and identity theft.
  Stuart R. Blatt, Attorney at Law, Margolis, Pritzker & Epstein
  Harvey M. Moore, Partner, BIDNA AND KEYS, APLC
  12:15 PM - 1:15 PM
  Luncheon for Participants, Speakers and Sponsors
  1:15 PM
  Identity Verification and Fraud Prevention Tools: Optimized for Collection Effectiveness
  This presentation will discuss implementation recommendations for front-end practices and bottom line impact on collection departments. Ideas to improve front end approval and manual review policies.
  Mark Doman, Vice President, LexisNexis
  Jim Christensen, Senior Vice President, Fraud, LexisNexis
  2:00 PM
  What's Causing That Portfolio Deterioration?
  Improving Risk Management & Collections Strategies with Profit & Loss Forecasting
  How quickly can you identify, and correct, signs of trouble in your portfolio? This session will help you identify early warning signals, understand risk dynamics, and weigh the drivers, causes and impacts of shifting portfolio performance. Loss forecasting helps lenders quickly improve their credit and collections policies. In today's uncertain economy, mastering these techniques is more critical than ever.
  Robert Sanders, Business Consulting, FAIR ISAAC
  2:45 PM
  Conference Concludes

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