In an effort to expand its digital banking platform, 1st Advantage Federal Credit Union added Fiserv's Mobiliti mobile banking, Popmoney person-to-person payments and remote deposit capture.
Before the new solutions were launched, a number of 1st Advantage FCU employees were asked via email if they would test the mobile application and the remote deposit capture feature. From those respondents, a test group was chosen and provided a list of actions to perform within the application.
"This was supplemented with in-house videos that illustrated how to use mobile banking with Popmoney and remote deposit capture," said Paul W. Muse, president and CEO of 1st Advantage FCU. "Colleagues were then asked to provide feedback to the implementation team."
With 55,984 members, the $500 million 1st Advantage FCU has already experienced success with the platform. Since launching in September, more than 8,200 members are now using the new mobile application.
"We are at 70% of our previous users from the old application. We have had 1,603 checks deposited remotely," said Muse. "We see our new application growing rapidly and allowing members to more easily bank with us from their smartphones and tablets."