The scourge of account takeover isn't lost on Citizens Union Bank, which is involving its business customers — or rather, their biometric traits — in improving the security of their accounts.

A common method of identity verification is a phone call to ask security questions or provide some other means of conversational authentication. But when a human is on both ends of the conversation, fraudsters can use social engineering tactics to get through a bank's defenses. Biometric authentication provides a potentially safer alternative.

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