This is the first article in a series that will look at what allegedly went wrong in JPMorgan Chase & Co.'s credit card litigation operation–and how those missteps could roil the banking and debt collection industries.

JPMorgan Chase & Co. took procedural shortcuts and used faulty account records in suing tens of thousands of delinquent credit card borrowers for at least two years, current and former employees say.

Subscribe Now

Authoritative analysis and perspective for every segment of the payments industry

14-Day Free Trial

Authoritative analysis and perspective for every segment of the industry