Aiming to provide a more modern and comprehensive service to its customers, Absa Group Ltd. plans to overhaul its ATM network in South Africa with new machines, the Johannesburg-based bank announced on Feb. 20.
Absa, South Africa’s largest retail bank has given a three-year contract to Bytes Managed Solutions to replace the bank’s 7,000 ATMs. The bank did not disclose the financial details of the deal.
Bytes, NCR’s exclusive distributor and provider of support services in South Africa, also would provide the ATM network with ongoing IT services and support for the next five years, according to a bank press release. The bank plans to replace its ATMs with a new fleet of NCR SelfServ machines.
“Absa’s challenge was that 80% of its aged ATM base is more than 10 years old, which limits the functionality we can offer to customers,” Christo Vrey, managing executive of Absa Digital Channels, said in the release. “The innovations we are introducing aim to reduce the length of queues in bank branches and make banking more convenient and user-friendly for Absa’s customers.”
NCR’s software would enable the bank to integrate online and mobile banking with the ATM channel if required, Vrey said.
The bank declined to comment beyond the press release on its decision to replace its ATMs. Bytes representatives could not be reached for comment.
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