Access Receivables Management and InterProse announced a joint patent
filing for a new web-based invention that aids customer service, debt
collection and online payment.
According to company officials, the patent was filed with the USPTO
under the name "Methods and Systems for Account Management and Virtual
Agent Design and Implementation." The invention enables any company
with a web presence to collect delinquent accounts, make sales and
offer support in a fast manner. It incorporates the use of an Avatar
that converses with customers to point them to a solution based on a
series of questions.
The companies noted that statistics indicate that more than 70-percent
of website visits end with the customer leaving because the sites are
confusing, difficult to navigate or don't offer payment options.
"ARIA Virtual Agent can incorporate bill presentment, purchase options,
online payment, delinquent account collection and lots more," says Tom
Gillespie, President of ACCESS. "In the debt collection business,
consumers and businesses are tired of 'press 1,' 'press 3,' 'press 5,'
who also don't answer the phone or return calls. This 'communication
gap' has spawned a new industry in offshore countries that offer
cheaper cost per attempt. But it is our belief that today's consumer
and small business owner prefer to handle communication via the web."
ARIA Virtual Agent is a multi-lingual application built on WebAR, a
SAAS/SOA/ASP Internet-based multi-function accounts receivable
management and collection system platform from InterProse, according to
"Prior to ARIA, customers had to navigate a site, searching for the
right solution. ARIA's intelligent decisioning allows it to combine
information from internal and external databases to present customized
offers based on demographics, histories, and credit scores, and take
payments with its integrated payment engine," explains Matthew Hill of
InterProse is PCI compliant and implements quarterly testing to ensure
a secure environment. Originally founded as a data integration company,
InterProse transitioned into a provider of web-based products and
solutions for accounts receivable and debt management.
Access Receivables Management is a certified diversity (WBE) owned
business and was the first company in the debt collection industry to
offer online payment to debtors.
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((10Meters - http://www.10meters.com))
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