AmSher Collections Agency, based in Birmingham, Ala., suspended collections in Oklahoma because of the tornado that killed 24 people and injured hundreds in Moore, Okla. and the Oklahoma City area.
The company often halts collections following natural disasters, said Martin Sher, co-CEO of the agency. Sher urges others in the industry to do the same.
AmSher suspended collections in Massachusetts for two weeks after the Boston Marathon bombing and suspended collections for several months after Alabama’s 2011 tornado outbreak.
“My advice to the industry is to remove all accounts in your database within a 100-mile radius of the entire affected area, immediately apologize and offer support if you mistakenly call someone affected, and make a donation to a reputable charity that helps those affected get relief,” Sher said in a prepared statement.
ACA International, the largest association representing collection agencies, recommends that industry firm be especially sensitive when collecting in areas affected by disaster.