Creative newcomers offering bill-payment services, such as Pageonce, Mint,, Billeo, Doxo, Manilla, Volly and Zumbox, are gaining traction while many banks are missing out on the service’s strong retention potential, suggests a new report released April 3.

“The threat of disintermediation is wide and varied in financial services,” says Mark Schwanhausser, senior analyst for multichannel financial services at Javelin Strategy & Research. “Financial institutions have benefited greatly from bill pay; it's an integral reason why more consumers didn’t switch during Bank Transfer Day last year.”

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