As consumers continue to embrace mobile banking and payments technology, banks and credit unions have to establish their place in that ecosystem as a partner willing to guide customers through the mobile commerce process.

"That's the real challenge for banks, to have a role in the customer's mobile-based experience," says Ron Shevlin, senior analyst with Boston-based Aite Group.

Limited Time Offer

Save over $700 on your subscription. Special offer expires April 30, 2017.

14-Day Free Trial

Authoritative analysis and perspective for every segment of the industry