Banks lost billions in overdraft revenue last year, even as they passed on higher fees to consumers, new research shows.
Overdraft revenue fell by $3.6 billion, to $29.5 billion, in 2011, while the median fee customers paid per overdraft rose a record $2.50 to $30 during the same period, according to a study by Moebs Services Inc.
Federal regulations have restricted banks’ ability to charge customers for overdrawing checking accounts, unless the customers “opt in” to programs that will cover their excess charges for a fee. At the same time, banks have had to overhaul some of their checking and debit card operations to comply with other federal regulations (see story).
Now banks are trying to make up some of the revenue they have lost by raising the prices for customers who do elect for overdraft protection programs. They also are looking at other sources to make up for lost revenue (see story).
“Every banker we talked to said, ‘We increased the price to reflect the increased cost of regulation on overdrafts,’” says Michael Moebs, chief executive of Moebs Services, whose firm spoke with more than 100 bankers as part of the survey.
But the number of overdrafts per household also is falling, offsetting the fee increases banks have been imposing.
In 2011, households averaged 6.7 overdrafts per year, down from 8.2 in 2010 and from 9.8 in 2009, according to Moebs’ data.
Moebs argues that community banks and credit unions are missing out on an opportunity to bring in more customers by not lowering the fees they charge for overdrafts.
“If the banker would look at this from a price and a volume basis, I think what they will see is they could make more money here and service their customer better, at least those who frequently use overdrafts, if the banker would concentrate on volume and lower the price,” he says.
The opportunity is especially ripe for community banks now that the Consumer Financial Protection Bureau plans to crack down on some payday lenders, an alternative source of short-term funds, he adds.
Banks can learn from payday lenders’ streamlined lending approach, says Moebs.
“The thing that I’ve admired about that industry is it’s extremely efficient. They would make a banker’s head spin with how fast they can make a loan and how good they are at it,” he says.
Payday lenders “take 10 minutes to make a payday loan, and the banker takes an hour,” he adds.
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