Loss mitigation strategies for the payments business are getting a technology makeover that includes the same kind of emerging analysis used to attract consumers in the first place.

"Identifying which customers or debtors are most likely to pay is a predictive analytical process, and it's really almost the same thing as what banks do when they are looking at acquiring a new customer, cross-selling or retention," says David Wallace, global financial services marketing manager for SAS, a business intelligence developer.

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