Sometimes touted as a competitive advantage in the branch wars, the coin-counting kiosk is headed to the scrap heap at one of the nation's largest banks, Capital One Financial.

What remains to be seen is whether Capital One is shooting itself in the foot in the battle to recruit and retain retail customers, as banks continue to search for ways to improve the branch experience.

Subscribe Now

Authoritative analysis and perspective for every segment of the payments industry

14-Day Free Trial

Authoritative analysis and perspective for every segment of the industry