ACI Worldwide Inc., an international provider of electronic payments software, announced that its global card fraud survey revealed that 18% of consumers questioned have been victims of credit or debit card fraud in the past five years.
The research, of more than 2,400 consumers across eight countries, also found that if an individual or someone they knew was hit by card fraud, 22% would change financial institutions and a further 27% would consider changing financial institutions.
In wake of these findings, and the continued commitment by financial institutions to protect their customers from card fraud, ACI Worldwide has launched its Guide to "Stopping Card Fraud in its Tracks," with contributions from Nationwide Building Society, to offer advice to fraud managers in banks to help combat card fraud and protect their customers.
The survey highlights some wide variations in fraud trends around the world. In the United States and UK, 27% of respondents have been hit by card fraud in the past five years, compared to only 7% in Dubai, 8% in Germany and 15% in Australia, China and Singapore. When it comes to customer attitudes to card fraud, a fifth of the respondents said they are not confident their financial institution can protect them, with this number rising to over a third in China.
What's more, almost half of respondents said that they would change banks, or at least consider it, if they or someone they knew was hit by card fraud. The least forgiving consumers are in Dubai, Brazil and Singapore, where a third would change banks, while respondents in the UK and U.S. appear more lenient as half of all respondents suggest that it would depend on the service delivered by their financial institution following the fraud.