CFPB Hits PayPal Over Online Credit Product

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WASHINGTON – The Consumer Financial Protection Bureau has cited PayPal for illegally signing up consumers for online credit, the agency announced today.

The bureau alleges PayPal engaged in deceptive marketing and illegally registered consumers in its online credit product, PayPal Credit, formerly called Bill Me Later. PayPal, based in San Jose, Calif., has agreed to pay $15 million in redress to consumers and a $10 million penalty.

“PayPal illegally signed up consumers for its online credit product without their permission and failed to address disputes when they complained,” said CFPB Director Richard Cordray in a press release. “Online shopping has become a way of life for many Americans and it’s important that they are treated fairly. The CFPB’s action should send a signal that consumers are protected whether they are opening their wallets or clicking online to make a purchase.”

Specifically, the CFPB claims PayPal failed to honor promotional benefits that it had advertised, signed up consumers for credit without their permission, forced those consumers to use PayPal Credit instead of another preferred method and mishandled billing disputes. PayPal has agreed to the consent order without admitting or denying the findings. 

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