The Federal Reserve Bank of Chicago has promoted Shonda Clay to executive vice president and product manager, a role in which she will also support the Fed's faster payments initiative.
Clay will provide strategic oversight for the bank's customer relations and support office based in Chicago, but serving the entire Federal Reserve System. The customer relations and support office [CSRO] takes a lead role in marketing, sales and finance/administration functions, as well as the FedLine newsletter.
In addition to overseeing those operations, Clay will partner with Federal Reserve payments strategy director Gordon Werkema as the CSRO's Industry Relations Program supports the faster and secure payments initiatives.
“Shonda’s deep knowledge of Federal Reserve financial services, her solid customer relations and business development experience, and her exemplary leadership abilities will serve her well as executive vice president,” Chicago Fed First Vice President and COO Ellen Bromagen stated in an Oct. 15 press release.
Clay is a former CRSO assistant vice president and national account manager. In 2008, she was promoted to vice president, responsible for regional sales and marketing as well as sales operations and analytics. She was named senior vice president in 2014.
Clay holds a bachelor’s degree in business from the University of North Texas and a master’s degree in business administration from Northwestern University’s Kellogg School of Management. She is a resident of Houston, Texas.