[IMGCAP(1)]

Fee-free access to other banks' ATMs for Reserve Bank of India debit and ATM card holders has been wrought with problems, an Indian newspaper reports. The Reserve Bank of India set April 1 as the deadline for making ATM withdrawals at all banks free for its customers. However, withdrawing cash from other banks' ATMs has been problematic for cardholders, according to local press reports. When Reserve Bank cardholders try to access funds from other institutions' ATMs, the request often is denied because of operational reasons, according to cardholder complaints. Often, an ATM will debit funds from a cardholder's account but not give the funds to the consumer, the reports allege. "Sometimes there can be compatibility issues when two banks have different withdrawal limits," an official at Hyderabad-based Central Bank of India tells CardLine Global. "Banks are still working that out, and it may be a couple of months until all of them are at the same level." Most banks had not prepared the technological requirements in time for the April 1 deadline, says an official at a public-sector bank who spoke on the condition of anonymity. "Many banks have been slow to follow this order," the official says. "In the next few months, we shall see better reports of ATM access as the technological glitches are ironed out."

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