CU Anytime will upgrade its ATM management system to a software platform provided by NCR Corporation and INETCO Software.
CU Anytime will employ a new platform comprising NCR APTRA Vision, NCR APTRA OptiCash and INETCO Insight, allowing the New Mexico-based company to manage its entire network of more than 225 multi-vendor ATM throughout New Mexico, El Paso, Texas, and Livermore, Calif., NCR announced Thursday. CU Anytime expects the platform to deliver improved availability and reduced costs for its 24 credit union members.
NCR APTRA Vision correlates data from individual ATMs with an interface that enables financial institutions to discover hidden relationships between different performance influencing factors, enabling automatic, pre-emptive actions along with remote management and command functions, in an effort to reduce time-consuming site visits.
INETCO Insight transaction monitoring software complements APTRA Vision by providing real-time transaction monitoring and analytics software that captures all ATM payments and transactions, once they are initiated from an ATM or other touchpoints such as mobile apps, kiosks and online banking applications.
NCR APTRA OptiCash analyzes data directly from the ATM or from existing infrastructure sources to generate a forecast and cost optimized replenishment strategy for each cashpoint, factoring in cost, servicing constraints and capacities.
“NCR’s channel management solution platform strategically aligns with CU Anytime’s priority of exceptional service delivery,” said Brian Bailey, vice president of software and strategy for NCR financial services. “With a single view into ATM management data, cash management data and real-time transaction monitoring, CU Anytime can improve the success of customer interactions and quickly respond to any device, cash or network bottlenecks or outages. It also allows support to CU Anytime credit unions by providing monitoring and management services for deployment of new branch devices such as video teller solutions.”