Murray drives the strategy for Bank of America's e-commerce product suite. She is responsible for the bank's global payment, deposit and reporting platforms.
A 20-year payments industry veteran, Murray was instrumental in providing B of A's corporate clients a more cohesive payments system over the last few years. Her team worked to successfully whittle the bank's seven different payments platforms to a single payment application that can support more than 200 formats.
She cites three large challenges facing her segment of the industry right now: How to nimbly expand into new markets and react to a very dynamic regulatory environment;
how to normalize and harness data globally from disparate clearings and across multiple formats and channels; and how to manage and transform core legacy systems that were built for prior generations.
In five years, Murray predicts the payments industry's focus will be "on the information associated with payments."
"There will be complete transparency through all phases of the payment lifecycle, and real-time payment systems will have gained critical mass," she says. "The banking industry will move to a more risk-based pricing model for the highly commoditized payment segment."
She joined Bank of America as part of its acquisition of LaSalle Bank Corp. in 2007. Previously, she served as the head of ABN Amro's North American Transaction Banking division, where she was responsible for product management and strategy, overseeing product development, treasury sales and client service initiatives for the commercial and wholesale markets.