Diebold Inc. has signed a contract to manage a Polish bank’s ATM network, adding to Diebold’s growing client list of foreign financial institutions that have signed up for the service.

The agreement between Diebold and Nowy Tomysl, which is based in Warsaw, comes months after the bank deployed two Diebold Opetva 328 ATMs that recycle Poland’s zloty and euro banknotes. The bank also deployed five Opteva 522 cash dispensers. The bank completed the ATM rollout in last year’s third quarter.

Diebold’s integrated-services contract with Nowy Tomysl calls for the North Canton, Ohio-based ATM manufacturer to monitor and repair the ATMs’ hardware and Agilis EmPower software. The parties announced the contract May 20.

“We awarded Diebold Poland a contract because we believe the company offers an innovative self-service [option] and strong maintenance services, “ Miroslaw Bak, Nowyl Tomysl board president, said in a statement.

Under the leadership of Thomas W. Swidarski, Diebold president and CEO, the company has emphasized integrated services as sales of individual ATMs have slumped. Recently, Diebold signed an integrated services contract with ZAO Citibank, which is based in Moscow (see story). 

Integrated-services contracts typically range from three to five years, but the terms of Diebold’s agreement with Nowy Tomysl, a member of a 152-member cooperative bank group, were not disclosed.


During the first quarter ended March 31, Diebold booked $20 million in integrated services contracts, mostly with foreign banks, Swidarski said.

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