Analytics and decision management technology provider Fair Isaac Corp. has entered into a definitive agreement to acquire Adeptra Ltd., a leader in cloud-based customer engagement and risk-intervention services.
Adeptra provides products and services that allow businesses to communicate immediately with customers using voice, text messaging, mobile applications, email and other channels.
By using Adeptra's technology combined with Fair Isaac's decision-management applications, businesses can move from defining, changing and testing decisions to executing and resolving customer interactions while improving customer outcomes, the companies noted in an Aug. 16 press release.
Fair Isaac will acquire Adeptra for an all-cash purchase price of $115 million, subject to typical post-closing adjustments. The companies anticipate closing the deal in September. Adeptra is owned by a consortium of investors led by ABS Ventures.
Fair Isaac, or FICO, has had a relationship with Adeptra since 2002 and has been an Adeptra reseller since 2007. Together, the two companies have helped global banks cut their fraud losses.
"For many of our clients, fraud protection and even debt collection have become important drivers of customer satisfaction and loyalty," Will Lansing, Fair Isaac's CEO, said in the release. "We're enabling our clients to interact with their customers in ways that strengthen customer loyalty while minimizing business risks. That way, our clients can grow in lock-step with the evolving mobile economy."
Adeptra serves clients in financial services, telecommunications, utilities and other industries, including more than half of the world's top 50 banks. The company has offices and data centers around the globe. Adeptra's employees and management team will join Fair Isaac following the completion of the transaction.