The Consumer Financial Protection Bureau announced plans to start sharing real-time access to its consumer complaint data with state regulators.
"This way, multiple government agencies can work on the consumer’s behalf without them having to file complaints with multiple agencies at different levels of government," the CFPB wrote on its blog. "By providing real-time access to our growing database of consumer complaints, state government agencies will have a more complete picture of the markets for consumer financial product or services and be able to help more consumers in their state."
Consumer Response, the CFPB's complaint system, likely will include collection complaints at some point next year. It currently covers complaints about credit cards, mortgages, student loans, checking accounts, savings accounts, credit reporting, bank services and other consumer loans.
The CFPB's blog post continues: "We’ll start by sharing our consumer complaints via a secure channel that protects the confidentiality of personally identifiable information. In the future, we’re planning on building ways to accept complaints and information from the agencies as well, and to make the data available to other federal agencies, state attorneys general, local agencies, congressional offices as appropriate, and other governmental organizations like the California Monitor (a program of the California Attorney General) and the Office of Mortgage Settlement Oversight.