The Federal Trade Commission warns consumers that if they get a call promising a refund for tech support services, it is just a new twist on an old scam.

Scammers in a current scam call consumers who may have been victims of an earlier tech support scam under the guise of checking on their “satisfaction” with that service and offering a refund or new service when they express their dissatisfaction.

Others may claim a company is going out of business and providing refunds to people who paid for technical support services that will no longer be provided. But it’s all a hoax.

Once consumers give their banking or credit card information for a refund, the scammers actually take money from their accounts.

Tech support scams try to gain consumer’s trust and access to their computer and personal and financial information. Typically, a fraudster calls claiming to be a computer technician from a well-known software company, and says they’ve detected a virus on the consumer’s computer.  Their goal is to trick consumers into giving them remote access to their computer or paying for bogus software they don’t need.

Subscribe Now

Authoritative analysis and perspective for every segment of the payments industry

14-Day Free Trial

Authoritative analysis and perspective for every segment of the industry