Rising consumer prices, along with the high price of gas, have produced friction in the consumer payments arena. It is not only retailers and oil companies that are bearing the brunt of this consumer angst, but surprisingly the credit card industry as well. This Javelin research note analyzes the consumer reaction to credit card fees vis-à-vis merchants and others, and also looks at the potential fallout beyond gas prices as inflation, currently at 5.53%, may rise.
- Will consumers accept cash discounts for gasoline
and other purchases?
- Will this result in behavior change and overall
decreased card usage?
- Will there be a discernable decrease in transaction
volume per cardholder?
- How does the potential for card transaction
surcharges among merchants further affect issuer
- As inflation for other goods is highlighted in the
media—beyond gasoline prices—what is the
potential fallout and pressure on card issuers?
◦ From a public perception of the card
industry perspective, and
◦ Potential increase in legislative and
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