This is the second in a series on JPMorgan Chase's delinquent credit card collections operation. The first article can be viewed here. Further coverage will follow.
When Linda Almonte showed up for work on Nov. 30, 2009, she was escorted out the door by security at JPMorgan Chase & Co.’s' Credit Card Litigation Support Group in San Antonio. A midlevel Chase executive who oversaw business-process execution employees, Almonte says she was fired after just six months on the job for challenging her superiors about the accuracy of the bank's credit card records.