The introduction of EMV is supposed to help reduce instances of fraud. But when a merchant has trouble operating its terminal, unscrupulous customers can take advantage.

Benjamin Willard, who manages a bounce house business just outside of New Orleans, says that’s what happened to him recently. In December, his business got stuck with a $340 bill for a birthday party because a customer disputed a charge she made with a chip card that the terminal was unable to process through its chip reader.

Subscribe Now

Authoritative analysis and perspective for every segment of the payments industry

14-Day Free Trial

Authoritative analysis and perspective for every segment of the industry