To make electricity bill payments easier for residents of the Indian capital city of New Delhi, the city’s electric-utility provider plans to work with Mumbai-based Axis Bank Ltd. to enable bill payments at the institution’s ATMs.
The agreement BSES Rajdhani Power Ltd. signed with the bank Jan. 24 will help the utility provide more efficiency at its customer-service centers and provide for an avenue to generate non-tariff revenue, according to a BSES spokesperson.
In the first phase, Axis will deploy ATMs at BSES customer care centers across south and west Delhi, according to the agreement. Bank executives will assist customers coming to the service centers in the two regions and educate them on how to conduct ATM bill payments, a spokesperson for tells PaymentsSource.
In the second phase, Axis also will install ATMs in north and east Delhi, where consumers similarly would be taught how to use the machines to pay their electricity bills, he adds.
“In the third phase, we would promote heavily with our customers this facility and provide them with the same bill-payment facility at offsite Axis Bank ATMs across Delhi,” he says. Also at that stage, BSES will begin to charge a yet-undecided nominal fee to make bill payments at Axis ATMs, he says.
“The bank would also be able to solicit these customers for its own banking products as part of the deal,” the spokesperson says.
The ATMs would need only a simple software upgrade to support the bill payments, according to the spokesperson.
What do you think about this? Send us your feedback. Click Here.