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Ingenico S.A. will begin offering a point-of-sale terminal-management service in the United States this year, Lisa Shipley, senior vice president of sales and marketing for Ingenico's North America business, tells CardLine. Available globally, the service enables payment processors and independent sales organization to manage remotely the software running on their Ingenico payment terminals without having to download updates for each terminal separately. The service also provides software to ensure a terminal is compliant with requirements within a specific country, such as meeting standards for a national transaction network. ISOs can use the service to manage the terminals they install at merchant locations, which can be useful if the organization wants to reduce some of its information-technology costs, Shipley says. Many ISOs have terminal-management expertise in-house to help maintain contact with merchants, Shipley says. ISOs will be able to use Ingenico's management service and its support staff, or an ISO could provide technical support with its own staff, and still have the same level of control, she says. "They get to provide the same level of service but without the risk of maintaining an information-technology infrastructure," she says. Currently, the service is available only for Ingenico devices, but Shipley says the capability to support devices made by other companies is planned. Ingenico is based in Paris.

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