Prepaid card and ATM management company Meta Payments has reached a partnership with Ubiquity Global Services to manage customer service and other customer management.
Ubiquity will provide live voice customer care, interactive voice response, and disputes and chargeback management services for the payment systems division of MetaBank.
Meta delivers a variety of financial and business services through partnerships. It works with program managers to develop card programs, ATM independent sales organizations to develop regulatory and legislative compliance programs, and financial institutions to offer prepaid products. The company's Simplexes prepaid suite offers Visa, MasterCard and Discover branded payment products to consumers.
"Meta is one of the most important institutions in the emerging payments space, and we are happy to be a part of the company's growth story," said Ray Iglesias, chief executive at Ubiquity, said in a Feb. 20 news release. "We look forward to adding significant value in the payments servicing arena and helping Meta to continue delivering world class customer service to its customers."