NCB Management Services Inc., a privately held debt buyer and collection agency, purchased an estimated $600 million of consumer debt direct from issuers and other debt buyers in the first six months of this year. The company started buying debt in 2006.
"Banks and credit issuers today operate under the same level of scrutiny, whether they are placing accounts with agencies or selling accounts to debt buyers," said Marcelo Aita, president and CEO at NCB Management. Every one of our clients, whether placing accounts with us or selling us debt, is focused on compliance and operational controls. Over the past three years we have developed a culture and infrastructure that delivers performance while protecting our brand."
Aita has nearly 20 years experience on the credit issuer side.
The company has focused on the regulatory environment impact this year, knowing that banks and credit issuers want to ensure debt buyers are focused on compliance and customer treatment. Some industry experts believe debt buyers will need to act like collection agencies which, by the very nature of the business relationship, have been more closely supervised by banks and issuers than debt buyers.
"Every client we have has its own sets of guidelines, policies and audits. Some of the restrictions imposed on us by our clients go further to protect the consumer than many federal or state law requirements. That has actually given us a competitive advantage over agencies and debt buyers that arent used to that level of control and supervision, he says.
NCB is one of the agencies and debt buyers that falls under the CFPBs large participant rule and has been focused on brand protection and service delivery for years.
"Like every bank, agency, and debt buyer in the financial services industry we make mistakes from time to time, says Aita. "However, we work hard to learn from these mistakes to improve our operations. We collect with confidence, coach our employees to be assertive without being aggressive, and expect all our collectors to be professional at all times."