NCO Group Inc., a Horsham, Pa.-based accounts receivable management company, announced plans Monday to hire an estimated 300 employees for its Customer Contact Center in St. Joseph, Mo., additions that coincide with client expansion opportunities for two Fortune 500 clients in the telecommunications and financial services industries, according to NCO officials.
The jobs, most of which will be full-time positions, will include specific roles for telesales, call center representatives, technical support and accounts receivables management.
Jay King, senior vice president at NCO, stated, "The growth in St. Joseph is a great opportunity for our clients and our associates. The client expansion is a great testament to the quality of our employees and the reputation of our offerings. We are pleased to have the opportunity to partner with our clients, grow our solutions, and offer employees opportunities for success today and in the future."
NCO is the largest accounts receivable management company in terms of revenue, according to Collections & Credit Risk research.
Last month, the company announced workforce expansion plans at its Charleston, W.Va. contact center (see story). The company expects to hire about 90 associates and invest more than $350,000 in equipment and training at that center. The company wants to fill customer service support and manager jobs to help support one of its utility clients.
In October, the company announced plans to hire 500 seasonal and full-time employees at its Joplin, Mo. call center by the end of last year (see story). That location employed an estimated 700 workers at the time of the announcement.
NCO in November reported a 4% revenue increase to $304 million for the third quarter ended Sept. 30. NCO's adjusted EBITDA for the third quarter was $37.1 million, up 16% from the year-ago period. The net loss was $28.5 million in the most recent quarter, compared to a net loss of $33.5 million in the same period a year ago.