NCO Group Inc. is expanding the work force at its Charleston, W.Va. contact center.

West Virginia and NCO officials announced Friday that the company plans to hire about 90 associates and invest more than $350,000 in equipment and training at the center. The company wants to fill customer service support and manager jobs to help support one of its utility clients.

NCO is the largest accounts receivable management company in terms of revenue, according to Collections & Credit Risk research.

The Horsham, Pa.-based company in November reported a 4% revenue increase to $304 million for the third quarter ended Sept. 30. NCO's adjusted EBITDA for the third quarter was $37.1 million, up 16% from the year-ago period. The net loss was $28.5 million in the most recent quarter, compared to a net loss of $33.5 million in the same period a year ago.

The company reported last April and August that it had divested most of the debt portfolios left in its Portfolio Management unit, the company's former debt-buying arm.

NCO had chosen to exit the portfolio management business to instead focus on its two remaining divisions: Accounts Receivable Management and Customer Relationship Management.

 

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