As more credit unions use video tellers to reach a wider audience, NCR Corp. purchased uGenius Technology Inc., a provider of video banking software, to improve sales of such systems to larger banks as well.

"There is an increasing open-mindedness to use virtual interaction [for financial services]," says Edward O'Brien, director of the banking channels advisory service at Mercator Advisory Group. "I believe that [the acquisition] reinforces that there is a market for such products and services for financial institutions looking to expand their presence, reach and operating hours beyond traditional teller-based branch models."      

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