To cut the bank’s operating costs at branches, NCR Corp. is providing software to SunTrust Banks Inc. to allow the bank to receive digital check deposits from multiple remote locations through one channel.
The addition of the NCR’s software for multi-channel acceptance of remote check deposits signals an extension of SunTrust’s working relationship with NCR. In July, SunTrust placed 1,200 NCR SelfServ ATMs throughout its network in the Atlanta region, with a goal of having new units in the bank's 1,600 locations throughout the southeast by the end of the year.
While the banking industry as a whole contemplates its options regarding new technology, SunTrust’s addition of remote deposit capture falls in line with its philosophy of updating all of its banking channels in a similar manner to its ATM upgrades with features that its customers are seeking.
NCR’s Aptra Passport provides SunTrust with a consistent cross-channel remote deposit capture hub, allowing the bank to capture and consolidate business and consumer checks from branches, ATMs, businesses, homes and mobile phones, and send them directly to back-office processing, the Duluth, Ga.-based payments technology provider and ATM manufacturer stated Oct. 9.
Atlanta-based SunTrust first announced its intention to add remote deposit services in March during the Best Practices in Retail Financial Services Symposium in Florida.
The Aptra Passport technology allows banks to establish a central hub for remote check deposit, rather than separate channels for digital deposits coming from various sources, says NCR spokesman Jeff Dudash.
“It’s a time-saver and a money-saver for the banks because it allows a consistency in the business rules and accounting for accepting and processing remote deposits, rather than setting up multiple individual channels and rules,” Dudash says. The consolidated hub also allows a bank to operate a unified fraud protection system to protect all channels.
Because ATMs have long used deposit automation, the NCR software essentially develops a similar technology for the mobile and online channels for bank customers using the SunTrust mobile banking application, Dudash adds.
Banks continue to seek ways to cut costs in their branches, and the NCR remote check deposit software should provide many benefits for small businesses and consumers, says Gil Luria, analyst with Los Angeles-based Wedbush Securities.
“It takes the ATM version of this capability to send a deposit electronically and allows a clerk at a store to use a specialized scanner to transmit deposits to the bank,” Luria says. “And consumers will just take a picture of the check with their mobile phone and deposit it through their phone.”
SunTrust could also increase its customer base because business clients won’t have to be located near a SunTrust branch to make daily deposits, Luria adds.