The Consumer Financial Protection Bureau reported 1,186 complaints against debt collectors in October, according to an analysis of newly published data.

The breakdown of complaints includes:

    •    485 (or 40.9%) continued attempts to collect debt not owed
    •    244 (20.6%) communication tactics
    •    233 (19.6%) disclosure verification of debt
    •    82 (6.9%) false statements or representation
    •    80 (6.7%) improper contact or sharing of info
    •    62 (5.2%) taking/threatening an illegal action

WebRecon, a Grand Rapids, Mich.-based data firm that also tracks monthly lawsuits against collection agencies and creditors, provided the breakdown.

The status of the month’s complaints are as follows:

    •    751 (63.3%) closed with explanation
    •    241 (20.3%) closed with non-monetary relief
    •    127 (10.7%) in progress
    •    29 (2.4%) closed with monetary relief
    •    25 (2.1%) closed (2.1%)
    •    13 (1.1%) untimely response

Of the company responses, consumers accepted 1022 (86.2%) of them, and disputed 164 (13.8%) of them
The types of debt behind the complaints to the CFPB were: 378 other (phone, health club, etc.); 275 unknown; 259 credit card (which totals 21.8% of complaints); 127 medical; 51 mortgage; 34 non-federal student loans; 30 auto; 30 federal student loans; and 2 payday loans.

The top five sub-categories for complaint types were:

    •    322 (27.2%) debt is not mine
    •    181 (15.3%) not given enough information to verify the debt
    •    156 (13.2%) frequent or repeated calls
    •    125 (10.5%) debt was paid
    •    61 (5.1%) attempted to collect wrong amount

California led all states with 163 complaints reported to the CFPB, followed by Texas (104), Florida (98) and New York (92). Rounding out the top ten states were: New Jersey (47), Arizona (46), Georgia (45), Pennsylvania (41), Virginia (34) and South Carolina (31).

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