PayPal, facing a growing tide of consumer complaints, is changing its approach to fraud monitoring. But the eBay unit has provided few details of its plans, leading some to wonder whether it will be able to appease the consumers who say they've been wrongfully ensnared in its fraud-fighting net.

PayPal critics gather on websites like, a long-running forum filled with horror stories of frozen funds and poor customer service. PayPal spokesman Anuj Nayar recently admitted a need to change the company's approach and be more open, though some say the fire could have been put out long ago.

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