Some "friendly fraud" is more manipulative than friendly. Global Risk Technologies wants to help merchants appeal more chargebacks and get back some of the billions of dollars lost to friendly fraud.

Friendly fraud typically occurs when the accountholder (or someone known to the accountholder, such as a spouse) authorizes a purchase and then later claims it to be fraud. As more payments move away from cash, more consumers are tempted to use this method to recoup funds spent on a legitimate purchase.

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