Toronto-Dominion Bank is handing over the reins of its ATM fleet to Diebold Inc.
The Canadian banking company is outsourcing the management of its 4,400 ATMs to Diebold, which will monitor TD's machines both remotely and "on the ground" with its employees scattered across North America.
"We'll be providing everything from [Payment Card Industry data security standard compliance] and security protection for them, patching and malware monitoring, and" other services, Tim Witt, Diebold's senior director of integrated services, said in an interview.
Diebold will use its OpteView Resolve to remotely manage the machines. The software predicts when an ATM will need maintenance and guards against computer viruses.
TD Bank had been outsourcing several services, including its ATM management, to Hewlett-Packard Co, according to a July 2004 news release. Diebold was the subcontractor for the deal, a Diebold spokesperson said.
"The partnership with Diebold came about as a result of evaluations TD does of its networks and vendors every few years," TD spokesperson Erin Potts said in an email.
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