(ranked by inbound calls taken for card issuers)
   2003 2002
   Inbound Inbound
  Rank Company Calls Calls
  1. West Corp., Omaha, Neb. 32,933,470 33,717,030
  2. APAC Customer Services, Deerfield, Ill.23,487,472 36,627,700
  3. SITEL, Omaha 21,750,000 19,900,000
  4. Convergys, Cincinnati 17,370,000 15,103,000
  5. Live Bridge Inc., Portland, Ore. 8,100,000 6,100,000
  6. DialAmerica Marketing Inc., Mahwah, N.J.4,191,500 2,150,000
  7. Creative Marketing Strategies Inc., Woodbury, N.J.2,680,000 2,939,000
  8. Interactive Response Technologies/ 2,223,541 1,650,000
   IRT, Fort Lauderdale, Fla.
  9. Results Co., Dania, Fla. 2,173,407 1,200,000
  10. Access Direct, Cedar Rapids, Iowa 1,291,252 1,891,611
  11. InterMedia Marketing Solutions, West Chester, Pa. 40,000 98,000
  Source: CCM/Dee Ann Maki
 

Subscribe Now

Authoritative analysis and perspective for every segment of the payments industry

14-Day Free Trial

Authoritative analysis and perspective for every segment of the industry