Payments industry veteran Tom Dolan will head the new Canadian office for Total Merchant Services, the independent sales organization announced today.

Dolan comes to Total Merchant Services with more than 15 years of experience, much of it focusing on account management and selling point of sale terminals and software for Everlink Payment Services, a unit of Fidelity National Information Systems.

Dolan plans to expand upon that experience for TMS in Canada.

"Today, many ISOs and merchant service providers don't receive the support and innovative tools needed to grow successfully," Dolan states in a press release.  "The combination of Total's innovative Free Terminal Program, compensation models, technology, and customer care mindset, will change the game in Canada."

Woodland Hills, Calif.-based TMS says the office in Toronto is the first step in its global expansion plans.

The company says its expansion plan for Canada will employ a strategy that has worked in the U.S. in creating marketing and support programs for its agents and ISOs that will target small- to medium-size merchants in the country.

TMS plans to offer same-day merchant approvals, pass-through pricing models, in-house underwriting and white-label ISO programs in Canada, the company says.

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