The National Bank of Abu Dhabi is providing a customer service and security boost for its 570-unit ATM network throughout the United Arab Emirates.

The bank will adopt end-to-end transaction monitoring through Inetco Systems Ltd. and NCR Corp. to better evaluate ATM performance and the bank’s business transaction management, the companies announced Feb. 19.

The bank, the largest in the UAE based on market capitalization, will be the first in the Middle East to deploy Inetco’s Insight application-performance monitoring software along with NCR Corp.’s Aptra Vision ATM technology, the companies state in a press release.

"The ability to combine and analyze granular details on consumer transactions and ATM device statistics means we have maximum control over all the various services and payment options being provided through our ATM network and other banking channels,” Jamal Abboud, group CIO of the bank, states in the release. “We can react in seconds, not hours, to what our end customers are experiencing."

Vancouver-based Inetco Insight software captures every customer transaction in real time and correlates all device, switch and network response timing data without the use of agents, extra traffic loads or code changes, the companies say.

The bank says its ATM and internal technology operations teams will know instantly when transactions slow down or fail, or when communication with customers drops.

"NBAD recognizes that what happens between customer-facing devices, the switch and other third-party components can affect the completion of an end customer's transaction," Bijan Sanii, president and CEO of Inetco, states in the release.

Duluth, Ga.-based NCR says it will not take long for the bank to notice a significant upgrade in their ATM network.

"Within their first year of deploying Inetco Insight, customers have reported up to a 26% reduction in failed transactions and a 65% faster isolation of transaction performance issues,” Bob Tramontano, vice president of NCR Financial Services, says in the release.

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