Many call centers in the United Kingdom "routinely" record calls with consumers' credit card information, suggest survey data from Veritape Ltd., a British firm that sells call-recording software. Veritape based the findings on a survey it conducted in September of 133 call-center managers, the firm says in a statement. Only 3% of respondents complied with rules that prohibit the storing of credit and debit card information "once a transaction is complete," Veritape says. About 61% of respondents said they were unaware of the rules, while 18% said they were "aware but … couldn't comply for technical or budgetary reasons." Eleven percent of respondents said they ignore the rules, while 6% said they were working toward compliance.
Authoritative analysis and perspective for every segment of the payments industry
Authoritative analysis and perspective for every segment of the industry
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