Aditya Birla Minacs, a global business services and call center operator, has acquired U.S.-based Bureau of Collections Recovery (BCR), an accounts receivables management firm that operates collection services for the credit industry. Financial terms of the deal, announced last week, were not revealed.

BCR built a collection business by accumulating a base of key clients in banking, financial services and telecom - providing services in first-party and third-party collections across many stages of delinquency, as well as in pre-chargeoff, primary and secondary post-chargeoff collections.

Aditya Birla Minacs has 15,800 employees and operates call centers in Canada, Germany, Hungary, Jamaica, India, Philippines, the UK and the United States.

The company, formerly known in Canada as Minacs Inc., is a subsidiary of Aditya Birla Nuvo Limited, an Indian conglomerate in manufacturing and business services.

"This is Minacs' second acquisition in three months and demonstrates our commitment to the strategic mission of building new capabilities," Deepak Patel, CEO at Aditya Birla Minacs, tells The Canadian Press. "In addition to its proven expertise, BCR has a very strong operating model with a consistently growing top and bottom line. Its capabilities are adjacent to Minacs' core customer lifecycle services and enhance our ability to successfully win and deliver end-to-end solutions to our clients."


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