Visa Inc. caught investors off guard this week with the news that CEO Charlie Scharf is quitting after four years for personal reasons, to be replaced by longtime Amex exec Alfred F. Kelly Jr. — putting the new boss on the hot seat at a time when much is at stake for Visa.

Today, Visa is re-integrating itself with Visa Europe and making peace with longtime rivals like PayPal, while also facing merchant dissatisfaction with the EMV transition and looming legal showdowns. Experts say it’s a tough time to suddenly bring in a new leader, no matter how qualified he is.

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