Wells Fargo & Co. is e-mailing participating cardholders ATM receipts to their online-banking accounts or to their personal e-mail accounts as part of paper-reduction pilot that began in January.
Wells Fargo, the nation’s third-largest bank owner of ATMs with 12,363 machines as of 2009’s fourth quarter buys ATMs from NCR Corp., Wincor Nixdorf AG and Diebold Inc. The paperless ATM-receipt option is available on all of the bank’s ATMs, but only an undisclosed number of San Francisco residents are pilot participants.
The option reduces paper use, enabling customers to decide how, when and where they receive the receipt, a Wells Fargo spokesperson said in a statement. The spokesperson could not say how much paper the option would reduce and whether enough reduction in paper would prompt Wells Fargo to expand the service nationwide.
“Since many of our customers manage their finances online, these receipts will help them keep tabs on their day-to-day financial activities in one spot,” the spokesperson noted.
Nearly 8% of online San Francisco customers so far have requested e-mail ATM receipts, Jonathan G. Velline, senior vice president ATM banking and distribution strategies, told The Technology Chronicles blog, the San Francisco Chronicle’s’ blog.
“Customers use online and mobile banking to track finances, so figuring out ways to move the ATM channel into the way they’re are working is very important,” Velline said. PaymentsSource could not reach Velline for comment.