Capturing the millennial market means mastering ATMs
Whether it be local, regional or even a national brand, people are traditionally drawn to things they know. Consumers in the millennial demographic (born between 1981 and 1996), however, have been steering away from large, corporate brands in favor of smaller, less recognizable companies.
Known as the Reverse Branding Trend, younger consumers are less prone to promoting big companies with flashy logos and catchy slogans.
How does that impact how they pay? ATMs, mobile and digital access to cash are a big part of their lives.
Millennials use cash and ATMs on a daily basis. In fact, a study by the Federal Reserve showed that millennials use cash more than other demographic in the United States. According to that same study. nearly 50% of transactions under $25 are in cash and 60% under $10 are paid in cash in the U.S.
Survey results from Banking.com suggest that millennials “view the ATM as central to how they manage their money and go about their daily lives.” In another study by BI Intelligence, it showed that millennials prefer to do their banking online or via an ATM, with around 60% of those surveyed reporting they do not visit a financial institution branch on a regular basis.
Millennials are frugal and prefer surcharge-free ATM transactions. The single biggest reason millennials move their checking accounts to other financial institutions is to get access to free ATMs, according to data from marketing research company Phoenix Synergistics. The survey found that 46% of millennials who moved their checking accounts to other institutions in the last two years said they did so in order to be able to access surcharge-free ATMs.
A few ways financial institutions can win over millennials include:
Branded ATMs in the community. Partnering with a local ATM operator to provide more surcharge-free ATM locations is a terrific way of serving cardholders of all ages. It also helps to increase brand exposure and is typically an affordable way of expanding an ATM fleet.
Event ATMs. Sponsoring or placing a branded ATMs at local events is another method to take into consideration. A recent white paper from Star Financial details the benefits of using branded ATMs at local events to increase brand exposure and increase brand loyalty in younger cardholders.
Surcharge-free ATMs. Banks and credit unions that want to cater to millennials may want to consider joining a surcharge-free network.
Understanding your target market and remaining in the know on spending trends is key to marketing. For financial institutions to keep up with the cutting edge of consumerism, watching the spending trends of millennials is a key factor.
Spending trends suggest that affordability and value are of vital importance, closely followed by brands that tell inspiring stories and speak to millennials ethically. A recent article from Forbes states that, “Generally, millennials choose to vote with their wallets for brands that tell inspiring stories, conduct business ethically or contribute to their personal brands.” However, a millennial consumer is known to be brand loyal, once they are won over.