Crisis, management: How Dwolla's new CEO took on coronavirus
Imagine you're a CEO on your first day on the job — and it's the early days of the coronavirus crisis. That was the situation Brady Harris found himself in when he took the top job at Dwolla, a payment company that we have covered for many years.
On a personal level, Brady had to get to know his new team while everyone was working remotely. On a higher level, we'll find out how Dwolla's payment flows gave it an early warning of the crisis to come; and how that visibility can show it when and how things are starting to improve.
We'll also discuss how the crisis is changing expectations for consumer payments, now that so much commerce is being conducted digitally while people shelter at home. And how payment companies must change to meet these new demands.
These aren't easy questions to answer. Not only must the company protect its own revenue, but it must help its clients by reducing their costs — and come out of the end of this crisis on a path for growth.