Retail banks face unique challenges at the point of account opening. There’s a “thin-file problem” due to gaps in historic data, and bad digital experiences as customers travel between silos. It’s no surprise that 74% of financial institutions stated having multiple independent projects underway to improve customer experience.
With big sales come big fraud. This issue examines the options for protecting the point of sale from a surge of attacks during the holiday season. To get the magazine, please contact Customer Service at email@example.com or 212-803-8500
Rising short-term rates have so far been a boon for bank profitability. But technology has made it is easier than ever for customers to migrate their funds, which means the battle for highly-valued core deposits is likely to heat up. Here's a look at how bank executives plan to contend for their share of the market.