Small and midsize businesses (SMBs) are adapting to digital payments technology at slower speeds and for different reasons than larger enterprises. Cash and checks still account for almost half of all SMB payments, according to Aite Group, and SMBs have lagged behind other merchants in the U.S. shift to EMV technology over the past few years.
Data from various surveys suggests cost is the biggest motivator for SMBs to make changes in payment processes, versus improving efficiency. But the rise of mobile apps and digital payments technology is making it easier for SMBs to leap to new payment platforms. What follows is a look at areas where SMBs show interest in digitizing payments, creating fresh opportunities for providers of such services.