Slideshow Going for the Gold: Banks Earn Awards for Online Efforts

  • March 01 2012, 3:35pm EST
9 Images Total

Pick Your Poison

SunTrust earned the top spot in the "account selection" category, for a recommendation tool that customers can use to pick an account and a comparison chart detailing features of the bank's different accounts. (Image: Bloomberg News)

Content Continues Below

Apply Within

JPMorgan Chase and SunTrust took home the gold in the "online application" category. Corporate Insight lauded both for "intuitive" application processes and for allowing consumers to sign up for an account via an online chat with a customer service representative. (Image: Bloomberg News)

On Display

E*Trade Bank won the top award for its account-information display, its fourth gold medal in that category, for providing an in-depth chart of account balances and a transactions archive. (Image: Bloomberg News)

Paying the Bills

Bank of America got the gold for its bill-pay service, which includes payment reminders and the ability to schedule multiple payments simultaneously. (Image: Bloomberg News)

Content Continues Below

Moving Your Money

B of A also ranked first for its money-transfer services, which include internal, external, intrabank and wire transfers from a single website tab, along with access to transfer history data. (Image: Bloomberg News)

Help Yourself

Chase jumped up from silver to gold this year in its array of self-service options. (Studies suggest that self-service banking can dramatically reduce a bank's account costs.) (Image: Bloomberg News)

On Alert

B of A, JPMorgan Chase and Capital One all took the gold in the "alert services" category for the second year in a row for their wide selection of alert functions and related perks. (Image: Bloomberg News)

Content Continues Below


B of A also ranked first for its customer help features, including a centralized pop-up Help Center, a search tool and an online chat feature. (Image: Bloomberg News)