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Address verification, geolocation and 3-D secure can all play a role, according to Chargebacks 911 and Global Risk Technologies' Monica Eaton-Cardone.March 30
Chief Information OfficerGlobal Risk Technologies -
The concept can enable chargeback abuse, and if this “blind-eye” approach continues to dominate, the bad behavior will only get worse, says Chargeback 911's Monica Eaton-Cardone.January 22
Chief Information OfficerGlobal Risk Technologies
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The documentation tied to disputes can be complex, but it's necessary to mitigate dispute resolutions during busy shopping periods, says PactSafe's Eric Prugh.November 26
Chief product officerPactSafe
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Visa and Mastercard have both shortened the time windows for responding to dispute events, forcing issuers, acquirers, and their processors to align with new time window rules while adapting to changes in dispute lifecycles, says BHMI's Lynne Baldwin.August 30
PresidentBHMI
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Standardizing charge backs would make management easier, and merchants would only have to understand one set of protocols, which could also standardize responses, says Monica Eaton-Cardone, COO of Chargebacks 911 and CIO of its parent company Global Risk Technologies.August 1
Chief Information OfficerGlobal Risk Technologies
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Visa has signed a definitive agreement to acquire the Los Angeles-based chargeback and dispute resolution platform provider Verifi.June 28
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Despite seismic shifts in the payments landscape over the last 45 years, how we handle chargebacks remains more or less the same, writes Monica Eaton-Cardone, COO of Chargebacks911 and CIO of its parent company Global Risk Technologies.May 10
Chief Information OfficerGlobal Risk Technologies
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Merchants are often the last in the payments ecosystem to know when card fraud occurs, and their losses tend to escalate in the meantime.March 13
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Adding new mobile payment methods and integrated platforms can take some of the sting out of processing issues for small to medium sized businesses, according to Tina Hsiao, vice president of risk and chargeback operations at WePay.March 7
Vice PresidentWePay -
Unintentional friendly fraud happens more often as a result of poor consumer and poor issuer (bank) education, and a lack of consistently applied policies, according to Monica Eaton-Cardone, COO of Chargebacks 911.February 7
Chief Information OfficerGlobal Risk Technologies
