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Using imaging, hyperlinks and other technology can enhance the response to payment disputes, says Chargehound's Pallavi Kuppa-Apte.December 16
Chief operating officer -
With the globe pivoting to e-commerce during the ongoing coronavirus pandemic, an array of new opportunities have arisen for fraudsters, and merchants have found themselves being increasingly hit by different forms of chargeback fraud.December 1
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Having an enforceable record on hand increases your ability to dispute chargeback claims by showing that a purchase was made intentionally, says PactSafe's Eric Prugh.November 17
Chief product officerPactSafe
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Podium is offering chargeback-fraud screening for local businesses taking in-person, offline purchases that use its customer messaging platform and accompanying Podium Payments service.November 11
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A rise in chargebacks has renewed a push for an independent standards body by the SPP, formed in 2018 to represent merchant groups .August 18
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Chargeback requests have surged since the start of the coronavirus pandemic, as airlines have canceled flights, performers have postponed concerts and supply chain disruptions have delayed the delivery of many goods.August 12
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E-commerce payments provider dLocal has added a merchant dashboard to provide a simpler display of transactional data and multi-currency management for cross-border payments.July 28
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The Biblical narrative of the Tower of Babel was meant to explain why people throughout the world speak different languages, but in the modern-day payments version it apparently applies to the complex and problem-ridden transaction chargeback process.June 22
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Payments processors are keeping a portion of payments as a reserve against potential disputes between cardholders and merchants. Small-business owners say the practice is eating into their profits.June 12
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Merchants will need to adopt practices to curtail the surge in chargeback activity and protect their businesses, even after the worst of the coronavirus outbreak is over, says Chargeback 911's Monica Eaton-Cardone.June 4
Co-Founder and COOChargebacks911
