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The Biblical narrative of the Tower of Babel was meant to explain why people throughout the world speak different languages, but in the modern-day payments version it apparently applies to the complex and problem-ridden transaction chargeback process.June 22
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Payments processors are keeping a portion of payments as a reserve against potential disputes between cardholders and merchants. Small-business owners say the practice is eating into their profits.June 12
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Merchants will need to adopt practices to curtail the surge in chargeback activity and protect their businesses, even after the worst of the coronavirus outbreak is over, says Chargeback 911's Monica Eaton-Cardone.June 4
Co-Founder and COOChargebacks911
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As credit card chargebacks accumulate during the coronavirus crisis from consumers seeking reimbursement for canceled trips and events, PayPal is extending an olive branch to merchants.May 13
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Visa is requiring merchants to be clearer about cancellation options for free trials and subscriptions, as chargebacks related to coronavirus soar.April 21
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Credit card chargebacks were rising in certain categories prior to the coronavirus outbreak, but the pandemic is causing a spike in all types of payment card disputes.April 17
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Address verification, geolocation and 3-D secure can all play a role, according to Chargebacks 911 and Global Risk Technologies' Monica Eaton-Cardone.March 30
Co-Founder and COOChargebacks911
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The concept can enable chargeback abuse, and if this “blind-eye” approach continues to dominate, the bad behavior will only get worse, says Chargeback 911's Monica Eaton-Cardone.January 22
Co-Founder and COOChargebacks911
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The documentation tied to disputes can be complex, but it's necessary to mitigate dispute resolutions during busy shopping periods, says PactSafe's Eric Prugh.November 26
Chief product officerPactSafe
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Visa and Mastercard have both shortened the time windows for responding to dispute events, forcing issuers, acquirers, and their processors to align with new time window rules while adapting to changes in dispute lifecycles, says BHMI's Lynne Baldwin.August 30
PresidentBHMI
